I recently posted about a dreadful experience I had while riding a city bus. If you haven’t yet read the account, please do so. It’s the only way to understand why the response I received isn’t nearly good enough.
This is the entire contents of the letter I received in response to my complaint:
Warning: This post contains strong language which may be offensive to some readers.
As I’ve mentioned before, I don’t own a car, meaning I take the bus when I go places outside of walking distance. I purchase a monthly pass for myself; for my son, I take advantage of the outstanding student discount available, and purchase the semester pass for him. Because the semester pass only has to be renewed twice a year, it’s easy to forget about until we try to board with an expired pass.
We were standing at the bus stop yesterday when I got out my son’s pass, and it occurred to me that it had probably expired. There is no expiration date on the semester passes; not even a month. They do have a colored sticker which changes each time they’re renewed, but there’s no real way to know if it’s expired until a driver tells you. Since this was his first trip since the start of the month, I wasn’t sure.
I told my son to go ahead and show his pass in case it was still good; I figured the driver would let us know if it had expired. I also had his fifty cent fare in my hand, in case it was. The bus pulled up, my son showed his pass as he boarded, and that’s where it all hit the fan.