When I have a complaint, I don’t mind voicing it. But I also think it’s important to recognize people for a job well done.
To be honest, I didn’t expect much support in response to my complaint which I outlined in Tags Gone Wild. But come to think of it, the reason I didn’t know what to expect is because I’ve never had to send in a complaint before. Seven months with WordPress and not a single issue. That says a lot for these guys, in my opinion.
Anyway, I wanted to let everyone know that Nick @ WordPress has been just great about helping with this problem. He’s followed up periodically throughout the day and I just received another email from him. He wanted to let me know which of my posts he could still see in the public listings and to ask if I was having trouble with any others. That was very cool!
I appreciate the prompt attention that was given to this matter. They could have easily ignored me, but they took my concern seriously and treated me respectfully. I get the feeling we have a really nice bunch of people behind the scenes here at WordPress!